Gasman Plumbers & Heating ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you visit our website or contact us for plumbing and heating services.
1. Who We Are
We are Gasman Plumbers & Heating, a Gas Safe registered plumbing and heating company based in East London. Our registered address is East London. You can contact us at GSPlumber@hotmail.co.uk or by phone on 078 3802 0573.
2. What Information We Collect
We may collect the following types of personal data:
- Contact details — your name, phone number, and email address when you submit an enquiry or request a quote.
- Job details — your address and a description of the work required so we can provide an accurate quote.
- Communication records — emails and phone call notes for the purposes of fulfilling the service you requested.
- Website usage data — cookies and analytics data (see Section 6).
3. How We Use Your Information
We use the information you provide to:
- Respond to your enquiry and arrange a quote or appointment.
- Carry out and complete plumbing or heating work you have requested.
- Send service reminders (e.g., annual boiler service) where you have given consent.
- Comply with legal and regulatory obligations (including Gas Safe registration requirements).
- Improve our website and services using aggregated, anonymised analytics.
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR:
- Contract performance — processing is necessary to provide the service you have requested.
- Legitimate interests — for example, following up on quotes and improving our website.
- Consent — where you have explicitly agreed, for example to receive marketing messages or to accept non-essential cookies.
- Legal obligation — where we must retain records to comply with Gas Safe or HMRC requirements.
5. How We Share Your Information
We do not sell your personal data. We may share it with:
- Gas Safe Register — as required for registration and certification records.
- Trusted third-party tools — such as our email provider and website hosting company, who process data on our behalf under data processing agreements.
- Legal authorities — if required by law or to protect the safety of our customers or engineers.
6. Cookies
Our website uses cookies to improve your experience. You can manage your cookie preferences via the banner shown on your first visit. We use:
- Essential cookies — necessary for the website to function correctly. These cannot be disabled.
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics). These are only set with your consent.
You can withdraw your consent at any time by clearing your cookies or updating your preferences in your browser settings.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiry and quote records: up to 12 months if no work is carried out.
- Customer job records: up to 7 years to comply with HMRC requirements.
- Gas safety certificates: up to 7 years as required by Gas Safe regulations.
8. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate data.
- Erasure — request deletion of your data where there is no legitimate reason to retain it.
- Restriction — ask us to limit how we use your data in certain circumstances.
- Objection — object to processing based on legitimate interests.
- Portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at GSPlumber@hotmail.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS and access to customer records is restricted to authorised personnel only.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., Checkatrade). We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch: